Four Steps To Making Motivation Stick
How to have people motivated so they stay motivated.
By Brent Filson - 4/2007
Most learning leaders I’ve encountered struggle mightily when it comes to the "M" word.
How do we motivate our colleagues, our bosses, our team members, our customers, our clients to be our ardent supporters?
Morever, how do we make motivation stick – how do we keep those people motivated, day in and day out, for as long as we interact with them?
Here’s a fundamental building block of motivation that most leaders miss. Why more leaders don’t realize it and put it into action, I don’t know; for it involves a simple change of thinking and easy actions flowing from that change that can quickly lead to getting people consistently motivated.
I call it the Leadership Contract. You can use it daily for the rest of your career. It’s based on this principle: There’s a crucial difference between doing a task and taking leadership of that task. That difference translates into a world of difference in results.
For instance, if one is a floor sweeper, one does the best floor sweeping, not simply by doing it but by taking leadership of floor sweeping.
Such leadership might entail:
- taking the initiative to order and manage supplies,
- evaluating the job results and raising those results to ever higher levels,
- having floor sweeping be an integral part of the general cleaning policy,
- hiring, training, developing other floor sweepers,
- instilling a "floor sweeping esprit"that can be manifested in training, special uniforms and insignias , behavior, etc.
- setting floor sweeping strategy and goals.
Otherwise, in a "doing" mode, one simply pushes a broom.
You may say, "Listen, Brent, a job is a job is a job. This leadership thing is making too much of not much!"
Could be. But my point is that applying leadership to a task changes the expectations of the task. It even changes the task itself. Think of it, when we ourselves are challenged to lead and not simply do, our world is, I submit, changed.
Because of the many benefits accruing from a doing-to-leading change in mind set -- manifested by the Leadership Contract -- you’ll see that its frequent application can create seismic transformations in your job and career.
The Leadership Contract is simply an agreement between you and the people you lead that spells out the specific actions they’ll take to be your cause leaders.
Keep in mind three things:
One is that you and they recognize the important difference between doing and leading.
Two is that they do not necessarily have to be reporting to you. They can be your clients or customers, members of your team, even your boss ... or even your teenage son or daughter!
Three, this is a "contract", not an "agreement." An "agreement" ranges from a mutual understanding to a binding obligation. However, a "contract" carries with it the force of law. The "law" in this case is a rule or injunction that must be obeyed. Hence, the contract is an instrument, an injunction fashioned by you and your cause leaders, that must be complied with as if it were a law.
Here’s a 4 step process for making the Leadership Contract happen.
Step 1: Define.
Know and have the people know precisely what the Leadership Contract is -- and isn’t.
- It is an unwritten or written agreement (usually informal) between the leader and the people that details specific leadership actions they’ll take to achieve increases in results.
- It is not a legally binding instrument.
- It cannot be drawn up and implemented unless the people agree to take leadership for the task.
- It’s development is accomplished through negotiation, not fiat.
- You can veto any of its terms. In other words, the people cannot take actions you disagree with.
Implementing this step may entail some education and persuasion. For instance, if the people do not believe there is a difference between doing and leading, you cannot develop a Leadership Contract with them. You must first educate them as to what the Leadership Contract is then persuade them to join with you in the Contract.
Step 2: Develop
The process of developing the Contract is as important as the Contract itself. That process is always the same.
First, have the people propose what leadership actions should be taken to accomplish the increase in results. Otherwise, if you tell them what actions they should take, you are into an order-giving situation; and in terms of getting big increases in results, the order is the lowest form of leadership.
Second, once they have made their proposals, come to a tentative agreement as to which of them will be implemented.
(Again, they cannot take any leadership actions they see fit. You can veto actions you think won’t work. In all the leadership contracts I have witnessed, I have seldom seen a leader veto a proposed action the people wanted to take. On the contrary, leaders are usually pleasantly surprised by the effectiveness of the actions the people propose.)
Step 3: Test.
Once you have agreed upon their actions, apply a testing methodology to the results, such as the SAMMER test. Are the results Sizable, Achievable, Meaningful, Measurable, Ethical, Repeatable.
Review the actions you’ve tentatively agreed upon. Do they meet your criteria for getting increases in results? If they don’t, get new actions.Step 4:
Support: Agree with them as to how their leadership will be supported. This support can take the form of additional training, logistics, administrative, communication, and flying "air cover" if they need to be protected from the scrutiny and interference of higher authorities in your organization.
Step 4: Monitor and evaluate.
Agree with them as to how and when the actions will be monitored and evaluated. This step is critical to creating lasting change. I suggest you meet every two to three weeks at the start to monitor and evaluate how things are going. Later, you can switch to monthly, semi-monthly and even quarterly evaluations. The idea is to hold your cause leaders accountable for their leadership and the results they achieve through that leadership; and they will be especially accountable if you have made sure you take Step 2 of this process. I call it interior accountability – it comes inside from them not outside from you.
The Leadership Contract will take the guesswork out of motivation. Apply it consistently, and you’ll have people lining up to be given the chance to work with you.
Copyright © 2007, The Filson Leadership Group, Inc. All rights reserved.
Note from Brent Filson: Leadership is hope in adversity: Nobody wants to work with leaders who don’t think the job can get done. This was brought home to me by a middle manager I knew who suddenly quit a rather lucrative job at a major insurance company. "I just couldn’t work there any longer," she said. "The organization had a leadership culture of what I call ‘just say no.’ Every proposal to change the status quo was immediately shot down by the leaders concerned. The job paid well. The benefits were great, but the negative atmosphere there was sucking the life out of me. I had to choose between my bank account and my self-esteem. So, I quit. I emptied my bank account into my head, as it were, by paying for a masters degree, which got me into a new line of work." The fact is that culture does matter when it comes to organizational effectiveness. The wrong leadership culture, like the one encountered by the middle ma
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